Privacy policy – your personal information

This privacy policy explains how the National Solidarity Fund uses information about you, in order to process your responce regarding the impairment details results confirmed by the Fund.

Types of information we collect and use

If you leave feedback in Help us improve this service, we collect this information:

• the degree of your satisfaction while using the service
• your opinion and suggestions on how we could improve the service.

Α. For physical persons with an authenticated Cy Login account

We collect the following information from you directly:

• in case an impairment has been confirmed, your bank details and a relevant certificate
• in case of disagreement, explanation and relevant document
• in case of a settlement, explanation and relevant document
• in case of a representative, a document to prove that you have a right to act of the beneficiary’s behalf.

We collect the following information about you from Cy Login:

• Cy Login user name
• email address
• ID or ARC number

We use the following information about you from our own records:

• full name
• date of birth
• date of death (if it applies)
• citizenship

B. For physical persons with a non-authenticated Cy Login account

We collect the following information from you through this website:

• in case an impairment has been confirmed, your bank details and a relevant certificate
• in case of disagreement, explanation and relevant document
• in case of a settlement, explanation and relevant document
• in case of a representative, a document to prove that you have a right to act of the beneficiary’s behalf.

We collect the following information about you from Cy Login:

• Cy Login user name
• email address
• unique Cy Login user number

Why we use your information

We collect and use this information to examine your application to participate in the Scheme.

Without access to this information, we cannot examine your application.

If you leave feedback in Help us improve this service, we will use it to evaluate how users feel about their experience using the service. This is so that we can identify and prioritize areas for improvement, and get ideas for new developments.

How your personal information is stored

Your information is stored securely on servers based in Cyprus.

Your rights

Contact mhadjisoteriou@mof.gov.cy if you want to:

• get a copy of the information held about you
• restrict the processing of your data
• correct or update your personal information
• object to the processing of your personal information
• have your information transferred to another organisation or to you.

Complaints

You can complain about the way your personal information has been used by contacting the Office of the Commissioner for Personal Data Protection.